Mental Health & Wellbeing Commission


The Mental Health & Wellbeing Commission (MHWC) is an independent body that deals with complaints about Victorian public mental health services, including services delivered by a public hospital.

The MHWC is an independent specialist body established under the Mental Health Act 2014. The Commission safeguards people’s rights, resolve complaints and recommend service and system improvements. Like all services that operate under the Act, they must uphold its mental health principles at all times.

The Challenge

MHWC’s main objective was to disseminate key messages about its work and to let the communities know that ‘It’s Ok to Complain’ (reference to a previous campaign). As this was the Commission’s first project involving translations, they wanted to ensure that they worked with a specialist language services provider. The communications team reached out to Polaron to collaborate on this translation project.

Our Solution

Polaron provided specialist advice to the MHWC, which included recommendations like the inclusion and critical importance of community consultations, which would provide authentic feedback regarding the Commission’s existing fact sheets and videos.

The community consultations that we organised included participants from five different communities, which were: Arabic, Chinese, Punjabi, Spanish, and Vietnamese.

Interestingly, the community consultations offered the project valuable insights about mental health, such as:

  • Stigma associated within community/society about mental health.
  • Visa status affecting mental health services access (there was a perception that MHC services were only available to Australian citizens).
  • Free or paid services.
  • Lack of representation in the video animated series.
Polaron’s insights, ideas, and expertise were invaluable to the success of our project. I sincerely appreciate your commitment and effort towards making this project a success.
Aanchal White
MHCC Senior Communications & Engagement Advisor
Thank you Eva and the team at Polaron, and thank you Maria for your facilitation. We couldn’t have done it without you!
Jake McLaughlan
MHCC Strategy & Communications Manager

The Work

We translated all social media tiles, videos and fact sheets into Arabic, traditional and simplified Chinese, Farsi, Greek, Gujarati, Hindi, Italian, Macedonian, Malayalam, Nepali, Punjabi, Sinhalese, Spanish, Tagalog, Tamil, Telugu, Turkish, Urdu and Vietnamese.

Social Media Tiles

Voice Over and Subtitling for Videos

Fact Sheets

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